At Jewel Shoppe, customer satisfaction is our highest priority. We are committed to resolving customer complaints, concerns, and grievances in a fair, transparent, and timely manner. If you have any issues related to our products or services, we encourage you to contact us so that we can provide an appropriate resolution.

Our Commitment

We strive to:

Respond to customer concerns promptly and professionally.
Resolve complaints in a fair and transparent manner.
Continuously improve our products and services based on customer feedback.
Maintain the highest standards of customer satisfaction.
How to Raise a Grievance

If you have any complaint regarding an order, product, payment, delivery, refund, exchange, or any other service-related issue, you may contact our Customer Support Team through the following channels:

Email: amitmanchanda@jewelshoppe.in

Phone: +91 99113 51925

Address:
Jewel Shoppe
H.No. 182, Sector 17, Faridabad, Haryana – 121002, India

Please provide the following details while submitting your grievance:

Full Name
Order Number (if applicable)
Contact Number
Email Address
Description of the issue
Supporting documents or photographs (if required)
Grievance Resolution Timeline
Acknowledgement: Within 24–48 business hours of receiving your complaint.
Investigation: Our team will review the concern and gather the necessary information.
Resolution: We aim to resolve all genuine grievances within 7–10 business days, depending on the complexity of the issue.

If additional time is required, we will keep you informed about the status of your complaint.

Escalation Process

If you are not satisfied with the initial resolution provided by our customer support team, you may request that your grievance be escalated for further review. Our management team will carefully evaluate your concern and work towards a fair resolution.

Customer Responsibilities

To help us resolve your grievance efficiently, customers are requested to:

Provide accurate and complete information.
Respond promptly if additional details are requested.
Maintain respectful communication with our support team.
Our Commitment to Fair Resolution

Every grievance received by Jewel Shoppe is treated with confidentiality, impartiality, and professionalism. We value your feedback and use it to continuously improve our products, services, and overall customer experience.

Contact Information

For any grievance or complaint, please contact us:

Jewel Shoppe

Address:
H.No. 182, Sector 17, Faridabad, Haryana – 121002, India

Phone: +91 99113 51925

Email: amitmanchanda@jewelshoppe.in

Thank you for choosing Jewel Shoppe. We appreciate your trust and are committed to providing prompt assistance and a satisfactory resolution to every customer concern.