At Jewel Shoppe, we are committed to providing high-quality jewellery and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a simple and transparent return and exchange process subject to the terms below.

Returns

We accept return requests within 7 days from the date of delivery.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
All original tags, packaging, invoices, certificates (if applicable), and accessories must be included.
The product should not show any signs of damage, alteration, or misuse.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return request.

Exchanges

If you wish to exchange a product for a different size, design, or another available item, you may request an exchange within 7 days of receiving your order.

Exchanges are subject to:

Product availability.
Successful quality inspection of the returned item.
Payment of any price difference if exchanging for a higher-value product.
Non-Returnable Items

The following items cannot be returned or exchanged:

Customized or personalized jewellery.
Engraved products.
Gift cards or promotional vouchers.
Products purchased during clearance or final sale.
Items damaged due to improper handling or misuse by the customer.
Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Kindly provide:

Your Order Number.
Clear photographs or videos of the product.
A brief description of the issue.

After verification, we will arrange a replacement, exchange, or refund as applicable.

Refund Process

Once your returned product is received and passes our quality inspection:

Refunds will be processed to the original payment method.
Refunds are generally completed within 5–7 business days.
The time taken for the refund to reflect in your account depends on your bank or payment provider.

Shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Return Shipping

For approved returns due to damaged, defective, or incorrect products, Jewel Shoppe will arrange the return shipment or reimburse the return shipping cost where applicable.

For all other eligible returns, customers may be responsible for the return shipping charges.

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be processed according to this Return & Exchange Policy.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Jewel Shoppe

Address:
H.No. 182, Sector 17, Faridabad, Haryana – 121002, India

Phone: +91 99113 51925

Email: amitmanchanda@jewelshoppe.in

We value your trust and are committed to making your shopping experience with Jewel Shoppe smooth, secure, and satisfying. Your satisfaction is our priority, and we will always do our best to resolve any concerns promptly.