At Jewel Shoppe, customer satisfaction is our top priority. We strive to deliver premium-quality jewellery and ensure every order meets your expectations. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Eligibility for Returns
Returns must be requested within 7 days from the date of delivery.
The product must be unused, unworn, and in its original condition.
All original packaging, tags, certificates (if applicable), invoices, and accessories must be returned with the product.
Items showing signs of use, damage, alteration, or missing original packaging may not be eligible for return.
Exchange Policy
Products can be exchanged within 7 days of delivery, subject to availability.
If the requested item is unavailable, customers may choose another product of equal or higher value by paying the price difference.
Exchanges are processed only after the returned product passes our quality inspection.
Non-Returnable Items

The following products are not eligible for return or exchange:

Customized or personalized jewellery
Engraved products
Gift cards or vouchers
Products purchased during clearance or special sale events (unless received damaged or defective)
Items damaged due to misuse or improper handling by the customer
Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support team with clear photos and your order details. After verification, we will arrange a replacement or provide an appropriate resolution.

Return Process

To request a return or exchange:

Contact our customer support team within the eligible return period.
Share your order number and reason for the return or exchange.
Follow the instructions provided by our support team.
Pack the product securely in its original packaging.
Once the returned item is received and passes our quality inspection, your return or exchange request will be processed.
Refund Policy
Approved refunds will be processed to the original payment method.
Refunds are generally processed within 5–7 business days after the returned product passes our quality inspection.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product.
Customers may be responsible for return shipping costs unless otherwise communicated by Jewel Shoppe.
Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and will follow the Return & Exchange Policy.
Contact Us

If you have any questions regarding returns or exchanges, please contact us:

Jewel Shoppe

Address:
H.No. 182, Sector 17, Faridabad, Haryana – 121002, India

Phone:
+91 99113 51925

Email:
amitmanchanda@jewelshoppe.in

We are committed to making your shopping experience with Jewel Shoppe simple, secure, and satisfying.